Support & Help
We've got your back.
Personal support instead of a ticket machine. Here's the fastest way to an answer — and who actually replies at BILLEVO: a real person, usually within 1–2 business days.
Help
How to get help
Write to us by email
The most direct route: service@billevo.de. Describe your question briefly — we reply to the address you write from.
Prefer a form?
Use our contact form — with a topic picker and everything we need for a quick reply. Your message goes straight to BILLEVO.
Reachable by phone
For quick questions you can reach us at +49 172 6847722. For technical topics, email is usually faster — that way we have all the details in front of us.
Response time: We're a small team and reply personally — usually within 1–2 business days. No ticket system, no hold music.
Topics
What can we help with?
Licence & activation
Entering your licence key, unlocking the app, activating on a new computer — the most common answers are in the FAQ and the installation help.
Lost your licence key? No problem — just get in touch and we'll resend it to the email address used for the purchase.
Installation
Download, installation and the first launch on Windows and macOS — explained step by step in the installation help. The notice macOS or Windows shows on first open is covered there too.
Invoice & withdrawal
Your invoice arrives by email — small-business scheme under § 19 of the German VAT Act (UStG), so no VAT is shown. Bought BILLEVO online and want to withdraw? Everything about your right of withdrawal is on the withdrawal page.
System requirements
BILLEVO Standard runs locally on your computer — no forced cloud, with an occasional online licence check (with a 30-day offline tolerance). Here's what you need:
- Windows: Windows 10 or Windows 11 (64-bit)
- macOS: a current version of macOS (Apple Silicon and Intel)
- around 500 MB of free disk space and an occasional internet connection for the licence check
Your data stays local on your device — and belongs to you.
So we can help you fast
When you write to us, this is what helps the most:
- Your BILLEVO version (bottom left in the app, e.g. v3.7.3)
- Your operating system (Windows or macOS)
- What you did — and what happened instead
- If possible: a screenshot or the support diagnostics from the settings
Frequently asked questions
Plenty of answers — from “How do I activate my licence?” through e-invoicing to “What about the 30-day trial?” — are already in our FAQ. It's a great place to look first.
Rather try it yourself?
Try it free for 30 days — no payment details. The app answers most questions on its own.
